Monday, December 15, 2008

Asking for help can save you a lot of time.

I was frustrated with my website, I don't know a thing about layout, design or what have you. So I used a site builder, which I was quite pleased with. But over the past few weeks, I came to dislike my website, and I wanted the layout to be a little better. I mean I toyed around with the website for hours. That's my problem, I try to fix things first and then read later, to see if I am right. Anyway I was so annoyed that I even considered transferring my domain name to another site, luckily the other hosting services didn't offer all of the features that my current hosting site does. So I just decided to call my hosting service, and tell them why I was frustrated, and asked them how can they help me fix the problem. And boy it was simple as 1-2-3, my issue was the layout. My current layout was featuring the text where my potential clients had to scroll down, I wanted the text where they didn't have to scroll down. The customer service agent was so helpful, she knew everything I was talking about, and even changed the layout for me. She explained that I just had to play around with my site builder to create the results I was looking for. And I was certainly pleased with all of her help. You see instead of being impatient, I decided to call my provider first, and see what they can do for me, instead of losing me as a client. Even though I was a little upset that they raised their prices to $10.00 extra a month, because they added new features. But after the great encounter with customer service, I can care less about the price increase, because eventually I will be using those cool new features for my business.

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